Does Anybody LIKE Self-Checkouts?!?!?

The Lempert Report
December 06, 2023

In England there's a supermarket chain called Booths and what they've done is they've decided to take self-checkout out. Quoting from their press release. "We believe, colleagues, serving customers delivers a better customer experience and therefore we've taken the decision to remove self-checkouts in the majority of our stores. Our customers," they said, "have told us this over time that the self-scanned machines that we've gotten in our stores they can be slow, they can be unreliable and they're obviously impersonal." They go on to say that we like to talk to people and we're really proud of that. We're moving largely to a place where our customers are served by people, by human beings.

In addition, in London, Change. org has put up a petition that now has more than 243,000 signatures, calling for Tesco, the large supermarket giant there to stop the replacement of people by machines. And then just late last week, on Thursday, a new study came out from Grubongo, which is a checkout-free technology provider, and what they found is checkout systems have 16 times more shrink than traditional cash years. The shrink now totals 3.5% of sales.

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